Using this website does not make you a client. If you only browse, book a sales call, or send a form, do it lawfully and do not misuse the site. Book a call is a conversation with us about buying the Service. It is not a clinic diary.
The rest of this page is the commercial agreement for the Service. It replaces website-only terms for anyone who pays.
Provider: X Origins LTD (company number 17371805), trading as RespondBase (“we”, “us”).
Client: the business named on the invoice (“you”).
Service: the AI receptionist, SMS and form follow-up, Front desk, and (where agreed) calendar booking described on respondbaseai.com.
By paying the setup fee you accept these terms.
1. What you buy
Setup — £500, once. Paid after the fit call and before we start the build. It covers configuration in your name, Front desk, the voice and SMS install, and the go-live call.
Subscription — £350 per month. First charge on the go-live date (the day the divert is put on, or the day we otherwise put the Service on your published number). Then the same date each month.
Prices are in GBP. VAT is added only if we are VAT registered and say so on the invoice.
2. When we start
We do not build, clone, or book a go-live until the £500 has cleared.
Go-live is a joint call. You keep the number patients already use. Default is overflow divert (no-answer, busy, after-hours as agreed). You can choose all-calls divert. You can cancel the divert at any time with your network codes.
3. What we need from you
You give us, promptly: hours, services she may book, handoff rules, calendar access for the diary owner, the published number, a billing contact, and a form destination if you want web enquiries. Delay here delays go-live. The ten-working-day clock in section 6 starts when both the £500 has cleared and we have what we asked for.
4. The receptionist
She is a receptionist. She books the right person into a slot or she hands to a human. She does not give clinical advice, diagnose, or sell treatment plans. You are responsible for the clinical and legal decisions of your practice.
A parent booking for a child is a normal lead. We text the parent.
5. Numbers, calendar, data
You keep your published number. We do not port it as part of setup.
SMS and form replies go out from our number, in your name, unless we later attach a number of yours.
Calendar: we book into your Google Calendar through Cal.com when that is in scope. We do not write your Google Calendar from n8n.
Front desk (Airtable) is where you see Today, People, Bookings, and Your business. You can take over a thread by setting Status to Needs human.
You own your patient and lead records. You may export Front desk on request. The assistant, our numbers, workflows, and prompts stay ours.
6. Go-live guarantee
If we have been paid the £500, you have sent what we asked for, and we have not put the Service on your number within ten working days, we refund the £500 in full. That is the setup guarantee.
The pricing page’s “no Revival appointments in 30 days” line applies only if we have agreed in writing to run a stale-lead revival on a named list with a lawful basis. If we have not, that line does not apply.
7. Monthly, failed cards, pause
The monthly fee starts on go-live, not on the fit call.
If a monthly payment fails, we retry through Stripe. If it still fails, we may pause the Service (including taking your overflow off our number) until you are current. We will email the billing contact first.
8. Cancel
No minimum term. Email us to cancel. The month already paid runs to the next billing date. We do not refund a part-month. You cancel the divert. We stop the monthly.
If you cancel after paying setup and before go-live, the £500 is kept unless section 6 applies. The build is the product of that fee.
9. Old lists and marketing texts
We will not send marketing or revival texts on a list without a lawful basis you confirm. You warrant the list is yours to use. You indemnify us for texts you asked us to send on a list that was not lawful.
Transactional texts (reply to an enquiry, missed-call text-back, booking confirmations you asked for) are part of the Service.
10. Acceptable use
You will not use the Service to spam, to pretend a human clinician is speaking when they are not, or to collect payment details by SMS. We may suspend immediately for abuse or for a lawful request from a network or regulator.
11. Liability
We provide the Service with reasonable care. We do not promise a full diary or a number of bookings.
To the fullest extent permitted by law, our total liability in any 12-month period is the fees you paid us in that period. We are not liable for lost profits, missed jobs, or clinical outcomes. Nothing here limits liability for death or personal injury caused by negligence, or for fraud.
12. Law
England and Wales. Courts of England and Wales.
Questions: the contact on respondbaseai.com.